Comcast Xfinity Outage in Boston, Massachusetts (2024)

The latest reports from users having issues in Boston come from postal codes 02127, 02293, 02128, 02118, 02119, 02210, 02110 and 02115.

Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.

Problems in the last 24 hours in Boston, Massachusetts

The chart below shows the number of Comcast Xfinity reports we have received in the last 24 hours from users in Boston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

June 25: Problems at Comcast Xfinity

Comcast Xfinity is having issues since 04:00 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Comcast Xfinity users through our website.

1. 

   Internet (59%)

2. 

   TV (13%)

3. 

   Wi-fi (12%)

4. 

   Total Blackout (7%)

5. 

   E-mail (7%)

6. 

   Phone (3%)

Live Outage Map Near Boston, Suffolk County, Massachusetts

The most recent Comcast Xfinity outage reports came from the following cities:Newton, Cambridge, Boston, Chelsea, Jamaica Plain, Medford, Somerville, Stoneham, Salem, Brookline, Brighton, Dorchester, Everett, Arlington and Peabody.

City	Problem Type	Report Time
Newton	Internet	6 hours ago
Cambridge	TV	7 hours ago
Boston	Internet	13 hours ago
Chelsea	E-mail	15 hours ago
Boston	Total Blackout	19 hours ago
Jamaica Plain	TV	20 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Comcast Xfinity Issues Reports Near Boston, Massachusetts

Latest outage, problems and issue reports in Boston and nearby locations:

• Bill (@billcom2) reported 21 seconds agofromDedham, Massachusetts

  @comcastcares , I talked to customer cares today, I’m a x1 customer for 6 years, mobile customer for over 2 years, trying to take advantage of your iPad promotion, on the phone you guys say everything is ok to get it, I go to store on 2 different times, and get denied.

• Jamo116 (@jamo116) reported a minute agofromMarblehead, Massachusetts

  @CharlieDavies9 @espn @accnetwork Now we just need Comcast/Xfinity to get the channel on their network! 😞

• goose game enthusiast 🦢 (@marxatfarpoint) reported 2 minutes agofromSomerville, Massachusetts

  @FeFiFoFamby @LeifTheTank We're moving next week and I'm going to absolutely roast Comcast when I call them to either transfer or cancel, depending on their level of contrition for their sins

• Keith Riley ️ ️ (@kchevyr) reported 5 minutes agofromBoston, Massachusetts

  @ComcastCares#mobile_Care I’ve scheduled 3 call backs and you disconnect me every time I answer. Get your sh*t together

• Patrick Maguire (@PatrickMBoston) reported 14 minutes agofromBoston, Massachusetts

  Just got off the phone after an hour of troubleshooting with a Comcast CSR who couldn't fix the connectivity issue. She scheduled a technician for Thursday and the last thing she said before hanging up was a scripted, "Don't forget to put a smile on your face. " 😐 #No

• Jamo116 (@jamo116) reported 14 minutes agofromMarblehead, Massachusetts

  @comcastcares I WANT THE ACC NETWORK! #accnetwork

• Theodore Gilman (@TheodoreGilman) reported 17 minutes agofromBrookline, Massachusetts

  Hey @comcastcares, your customer service is awful. We're just trying to ADD cable to our home internet and phone. It's taking hours, your billing and tech staff can't coordinate, and we are miserable. Great job! @swinshall

• Kyle Mullins (@kylevmullins) reported 26 minutes agofromBoston, Massachusetts

  @BridgetCass I was wondering if we'd have the same worst, lol! I also considered The Fray from that time at the Xfinity Center but ultimately their set ended up being ok I think.

• Its Halloween time witches!!!👏🏾👏🏾 (@hill_imani) reported 29 minutes agofromBoston, Massachusetts

  **** @Xfinity!! Worst system ever

• Devin Capeless (@devincapeless) reported 31 minutes agofromWaltham, Massachusetts

  @Xfinity someone help me plz

• NasDaddy (@NasGuyBoston) reported 32 minutes agofromMalden Centre, Massachusetts

  @ComcastCares #StreamAssist NBC has been removed from our channel list. We would like this issue resolved. Customer service was not helpful.

• Tony Gird (@TonyGird) reported 36 minutes agofromSalem, Massachusetts

  @ErnieBochJr Hey EBJ....loved Fios until I went Comcast Xfinity. No looking back. Picture, internet speed, customer service all great.

• Craig Goedecke (@NeWeathereye) reported 39 minutes agofromWeymouth Landing, Massachusetts

  @JBrewerBoston25 @comcast @Xfinity @Patriots Hi Jason..We had the issue but fixed it by going to your audio options . go to sap and make sure its on english and not spanish..

• Emerson Lotzia, Jr. (@EmersonLotzia) reported 41 minutes agofromBoston, Massachusetts

  @Slytherintit* Xfinity needs to get its sh*t together and put an end to whatever greedy ass dispute they have with ACCN.

• Tania Del Rio (@TaniaDelRioS) reported 45 minutes agofromBoston, Massachusetts

  Build a moat full of snakes around @comcast customer service instead.#ImpeachmentHearings

• Travis Alpert (@TraviBean) reported 50 minutes agofromLynn Community Based Outpatient Clinic (CBOC), Massachusetts

  @JawnnySoprano @ThePlasteredOne if you using Comcast hit the Xfinity button. Main menu. Set up. Audio set up. Then turn descriptive video service off.

• DaveAhern (@DaveAhern) reported 54 minutes agofromBoston, Massachusetts

  @bcinterruption But not if you get your tv service through @Xfinity / @comcast.

• Ken Patten (@mundaneken) reported 56 minutes agofromSalem, Massachusetts

  @dem0n1 I hate Comcast so much. There’s no justification for charging individual consumers $100/month for decent speed Internet access. It’s blatant price gouging by a socially indifferent mega-monopoly with a huge lobbying budget to keep the scam going. Worst US customer service too.

• Denis (@mtnbikerdenis) reported 57 minutes agofromSwampscott, Massachusetts

  @derek1379 @bobpockrass @NASCARONFOX Burton has been awful. He wrecks in trucks & xfinity. As bad as Decker.

• (◕‿◕✿) (@sarahdougenik) reported 58 minutes agofromQuincy, Massachusetts

  If I can’t see @YetideBadaki and the rest of the #GodSquad every week once #AmericanGods comes back, we’re going to have PROBLEMS, @Xfinity #KeepSTARZ @STARZ

Comcast Xfinity Issues Reports

Latest outage, problems and issue reports in social media:

• Luis G. Gonzalez Moret 🇵🇷 (@MesousaGaby) reported 6 minutes ago

  @jonesbrent570 @KevDGrussing And what's funny is that this is only an issue with the Xfinity and Truck series. If this happened on the main Cup series, it'd be a bigger sh*tshow.

• Mark ◣ ◢ (@photoheathen) reported 6 minutes ago

  @comcastcares please confirm to me that you have crews working to restore service in Lakewood, CO 80232.

• 🐺M A N I A C🦇 (@MarktheBat) reported 8 minutes ago

  No I’m serious, @Xfinity get your **** together and get my internet back online.

• Myran (@MyranSSB) reported 9 minutes ago

  Comcast maintenance sent out the big truck to fix our stuff outside so no I should have 0 issues. Here's hoping.

• Puppetimageltd (@Puppetimagelim1) reported 11 minutes ago

  @TrappedBad @comcast They only support superficial things. Not actual things.

• E (@runnman33) reported 12 minutes ago

  @Xfinity has no direct messaging, not shocked. The worst customer service company that's ever existed. I was promised a price reduction and a week later it was reverted back. Tried to cancel my service via chat (a phone call is impossible!) 1st attempt supervisor left the chat.

• Jennifer McAllister (@JenSings247) reported 14 minutes agofromWilderness, Virginia

  @ToniC8 @richardgeunesg1 Which service is your internet provider? Xfinity (Comcast cable) is mine. I'd like to cut them off too and save money.

• Ninja (@DwightBloody) reported 14 minutes ago

  @MyranSSB HA! You really think Comcast will ACTUALLY fix it?!?! I never took you for a jokester, Myran!

• Dan Petschauer (@DanPetschauer) reported 16 minutes ago

  @LunchMattersNow @Xfinity Their automated system is garbage. I’ve been hung up on so many times. I have to restart my modem at least twice a week because everything loses the internet connection. I’m thinking about looking into StarLink.

• Mark ◣ ◢ (@photoheathen) reported 18 minutes ago

  @comcastcares your tools are useless. I asked you a simple question and would like an answer to that simple question.Do you currently have crews actively working to restore service in Lakewood, CO 80232?