When you need to pay a medical bill, dealing with phone prompts and long hold times can be frustrating. But Kaiser Permanente members in California can easily pay Kaiser bills by phone using the dedicated member services number. Read on to learn the Kaiser bill pay phone number for California and how to use this payment option.
Kaiser Permanente in California
First, some background on Kaiser Permanente. Kaiser is one of the largest not-for-profit health plans in the United States. They operate 39 hospitals and 690+ medical facilities across 8 different regions.
Kaiser provides integrated healthcare services including health insurance plans, hospitals, and medical groups. They focus on convenient preventive care and innovative treatment options.
In California specifically, Kaiser has 4.5 million health plan members. They offer affordable individual and family plans, employer health coverage, Medicare plans, and Medi-Cal plans
- Over 4.5 million members
- Range of health insurance plans
- 39 hospitals and hundreds of medical facilities
Now that you know about Kaiser in California, let’s look at how to pay your Kaiser bills by phone.
Kaiser Bill Pay Phone Number for California
To pay your Kaiser Permanente medical bills by phone, California members should call:
1-800-464-4000
This toll-free number connects you directly to Kaiser’s automated billing and payment system. It is available 24 hours a day, 7 days a week.
The Kaiser bill pay phone number is the same for all regions of California. including
- Northern California
- Southern California
- San Diego area
- Central Valley
So no matter where you live in California, you can call 1-800-464-4000 to pay Kaiser medical bills over the phone.
What Bills Can I Pay Over the Phone?
When you call the Kaiser bill pay number, you can make payments on:
- Medical bills – For visits, tests, procedures, etc.
- Monthly premiums – For health insurance plans
- Pharmacy bills – For prescription medications
Kaiser will also let you make one-time payments as a guest or family member. You don’t have to be the primary account holder.
How to Pay Kaiser Bills by Phone
Paying bills through the Kaiser billing phone number is quick and straightforward. Follow these simple steps:
- Call 1-800-464-4000
- Select your language preference
- Enter your medical record number
- Choose “Bill Payment” from the menu
- Select the bill you want to pay
- Enter payment amount and method
- Follow prompts to complete payment
The automated system will guide you through the process. Make sure to have your medical record number, also called your health record number, ready when you call.
Kaiser accepts payments by debit/credit card, checking account, HSA card, and Flexible Spending Account (FSA) card over the phone.
Other Ways to Pay Kaiser Bills
In addition to the phone number, Kaiser offers other ways to pay your medical bills:
- Online bill pay – Pay through your Kaiser account at kp.org
- Mobile app – Download the Kaiser app to pay on your device
- Mail – Send checks/money orders to billing address
- In person – Visit member services at a Kaiser facility
But for quick, 24/7 payments, the phone number is ideal. No need to login to a website or visit a payment center. Just call anytime and use the automated system to pay Kaiser bills.
Pay Kaiser Premium Bills by Phone
You can also use the Kaiser bill pay phone number to pay your monthly premium bill for health insurance.
When you call, select “premiums” or “membership dues” from the payment menu. You will need your billing unit ID number which is on your statement.
Paying premiums over the phone is fast and reduces the risk of your payment getting lost/delayed in the mail. It ensures your coverage stays active by paying on time.
Set Up Recurring Payments
Tired of having to manually pay your Kaiser bills every month? You can enroll in automatic recurring payments over the phone.
After paying your current bill, just stay on the line and say “recurring payments.” The system will guide you through setting up recurring deductions from your credit card, debit card, or bank account.
Recurring payments give you one less thing to remember each month. Your Kaiser medical bills and insurance premiums will be paid on time without any effort.
Get Support from Member Services
If you have any issues using the Kaiser bill pay phone number in California, you can say “representative” during the call to reach member services.
The knowledgeable support team can:
- Help set up your payment account
- Assist with payment issues
- Explain charges on your bills
- Arrange payment plans if needed
- Answer other billing questions
Don’t hesitate to speak to member services if you need extra help.
Manage Medical Bills Easily with Kaiser
As a Kaiser Permanente member, you have access to top-rated care across California. And paying for that care is simple with options like the dedicated bill pay phone number.
Rather than mailing payments or tracking down account info, just call 1-800-464-4000 anytime to pay Kaiser bills. This direct line makes it easy to manage your medical finances.
So remember that number and keep it handy in your phone! Kaiser’s bill pay phone number in California can save you time and hassle so you can focus on your health.
Tax letters To request a tax letter for a specific timeframe, contact
For Washington members Learn how to take advantage of your online premium billing and coverage tools in this short how-to video.
Premium billing and statements
How do I pay my premium bill?
For members in California, Colorado, Hawaii, Georgia, Oregon, and Southwest Washington, watch our helpful video below to learn how to pay your Kaiser Permanente monthly premium, set up automatic payments, or make a one-time payment.
- Online For members in California, Colorado, Hawaii, Georgia, Oregon, and Southwest Washington: Go to kp.org/payonline. For members in Maryland and Virginia: Go to kp.org/mas/onlinebilling. For members in Washington: Go to https://www.velocitypayment.com/vbills/kfhpwoptions/login.go.
- Mail Payments can be mailed to the following address:
- California: Kaiser Permanente P.O. Box 7165 Pasadena, CA 91109-7165
- Colorado: Kaiser Foundation Health Plan, Inc. P.O. Box 910374 Denver, CO 80291-0374
- Hawaii: Kaiser Foundation Health Plan, Inc. P.O. Box 30820 Honolulu, HI 96820-0820
- Georgia: Kaiser Foundation Health Plan, Inc. P.O. Box 100661 Atlanta, GA 30384-0661
- Maryland/Virginia: Kaiser Permanente P.O. Box 64199 Baltimore, MC 2164-4199
- Oregon/South Washington Kaiser Foundation Health Plan, Inc. P.O. Box 34157 Seattle, WA 98124
- Washington Membership Premiums Kaiser Permanente P.O. Box 740008 Los Angeles, CA 90074-0008
- Phone Payments can be made by phone, 24 hours a day, 7 days a week. Please call the appropriate number below based on your region.
- Northern California: 1 877 365 9900 (TTY 711)
- Southern California: 1 866 288 6729 (TTY 711)
- Colorado: 1 877 799 4700 (TTY 711)
- Georgia: 1 877 699 7407 (TTY 711)
- Hawaii: 1 877 578 2700 (TTY 711)
- Maryland/Virginia: 1 800 777 7902 (TTY 711)
- Oregon/Southwest Washington: 1 877 729 5590 (TTY 711)
- Washington: 1 844 632 2045 (TTY 711)
For members in California, Colorado, Hawaii, Georgia, Oregon, and Southwest Washington: Go to kp.org/payonline.
Watch our helpful video to learn how to pay your Kaiser Permanente monthly premium, set up automatic payments, or make a one-time payment.
For members in Maryland and Virginia: Go to kp.org/mas/onlinebilling.
For members in Washington: Go to https://www.velocitypayment.com/vbills/kfhpwoptions/login.go.
Watch our helpful video to learn how to pay your Kaiser Permanente monthly premium, set up automatic payments, or make a one-time payment.
Your monthly premium bill amount may change based on these factors:
- Your age – After age 14, your rate changes every year based on your age bracket.
- Your location – A change in the service area can be a determining factor.
- Your choice of plan
- The industry costs of health care – The industry cots of delivering care increases every year. Some of these costs are due to general inflation (the expenses of running hospitals and medical offices, as well as wages and benefits for providers – physicians, pharmacy, laboratory, etc.). In addition, new and more costly technology and medications are continually being introduced, which can affect premium costs.
Premium billing statements are typically generated within the first two weeks of the month.
For members in California, Colorado, Hawaii, Georgia, Oregon, and Southwest Washington: To view your premium payment history, sign into kp.org/payonline.
To request a payment history letter, contact Member Services.
Note: Your premium payment history will only show payments made online, payments by phone, or payments that a Member Services representative assisted you with over the phone. Your premium payment history will not show premium payments that you’ve mailed.
For members in Maryland, Virginia, and Washington: Payment histories are not yet available for request through our Support Center. Please call the number on your monthly premium statement for assistance.
To learn more about viewing your premium payment history, watch this brief video.
For members in California, Colorado, Hawaii, Georgia, Oregon, and Southwest Washington: Your payment history will show up to 13 months of payments when you visit kp.org/payonline.
To request your payment history for a specific timeframe, contact Member Services.
For members in Maryland, Virginia, and Washington: Payment histories are not yet available through Support Center. Please call the number on your monthly premium billing statement for assistance.
For members in California, Colorado, Hawaii, Georgia, Oregon, and Southwest Washington: Visit your Profile & Preferences on kp.org and then complete the following steps.
- Select Yes, Id like to go paperless for available documents.
- Check the premium bills checkbox.
- Check the attestation agreement checkbox.
- Select the I Agree button to complete your paperless billing enrollment.
For members in Maryland and Virginia: Go to Infosend.
For members in Washington: Paperless premium billing is not yet available.
To learn more about paperless premium billing, watch this brief video.
For members in California, Colorado, Hawaii, Georgia, Oregon, and Southwest Washington: You’ll receive a notification when your premium bill is ready to view online. You’ll also be able to download or print a copy for your records.
To learn more abut email or text notifications and reminders, watch this brief video. If the balance due for your plan is higher than expected and you’ve signed up for automatic monthly payments, please review and verify that your payment method information on file is correct. For more questions about your premium balance, contact
For members in California, Colorado, Hawaii, Georgia, Oregon, and Southwest Washington: Kaiser Permanente will send you notifications to provide you up-to-date information on your payment status.
- To opt out of email notifications, select Unsubscribe from the email you received.
- To opt out of text notifications, reply STOP to the text message you received.
- You may also update your notification settings by visiting your Profile & Preferences on kp.org. For assistance, contact Member Services.
To learn more abut email or text notifications and reminders, watch this brief video.
For members in California, Colorado, Hawaii, Georgia, Oregon, and Southwest Washington: You can update your notification preferences by visiting the notification section in your kp.org Profile & Preferences. For assistance, contact Member Services.
For members in Maryland, Virginia, and Washington: Updates to your notification settings are not yet available.
To learn more abut email or text notifications and reminders, watch this brief video.
For members in California, Colorado, Hawaii, Georgia, Oregon, and Southwest Washington:
- To opt out of email notifications, select Unsubscribe from the email you received.
- To opt out of text notifications, reply STOP to the text message you received.
- You may also update your notification settings by visiting your Profile & Preferences on kp.org.
To learn more abut email or text notifications and reminders, watch this brief video.
For members in California, Colorado, Hawaii, Georgia, Oregon, and Washington: You can update your notification preferences by visiting your Profile & Preferences on kp.org. You may also contact Member Services.
To learn more abut email or text notifications and reminders, watch this brief video. Standard messaging rates may apply, depending on your phone carrier.
For members in California, Colorado, Hawaii, Georgia, Oregon, and Washington: Your notification preferences may not have updated, or you may not have changed settings for both emails and text messages.
You can update your notification preferences by visiting your Profile & Preferences on kp.org. You may also contact Member Services.
To request a refund, contact Member Services.
For members in Washington: Refund requests are not yet available. Refunds will be returned via the method the original payments were received. If the original payment was submitted by check, the refund will be sent by check in 4 to 6 weeks. If the original payment was made by credit card, the refund will be sent in 1 to 2 weeks.
If you are an active member, the credit will remain on your account and will apply towards next month’s premium bill.
If you no longer have Kaiser Permanente coverage, the refund will be returned via the method that the last payment was received.
HOW TO PAY KAISER PREMIUM ONLINE USING CELLPHONE
FAQ
What is the 1 800 number for Kaiser in California?
Please call us at 1-800-464-4000. Office hours: Monday- Friday 9:00 a.m.- 4:30 p.m. Closed the 3rd Thursday of each month at 3:00 p.m.
How do I pay Kaiser Premium Covered California?
There are three ways to pay your premium bill. For members in California, Colorado, Hawaii, Georgia, Oregon, and Southwest Washington: Go to kp.org/payonline . For members in Maryland and Virginia: Go to kp.org/mas/onlinebilling .
Where can I pay my Kaiser Premium online?
2.2 On your phone or home computer, visit kp.org/payonline. If you’re viewing your premium bill electronically, you can also click the payment link on your premium bill.
How do I submit a bill to Kaiser?
By electronic delivery: Contact 866-285-0361 (toll free) for instructions on submitting electronic claims. We encourage you to submit your claims electronically. Kaiser Permanente’s payor ID number is 91617. Complete claims will be paid or denied within the time frames required by applicable federal or state law.
How do I pay my medical bills at Kaiser Permanente?
Explore Kaiser Permanente Community Support Hub With a kp.org account, you can view your medical bills and make payments online. View and pay medical bills You may also use guest pay to make one-time medical bill payments on behalf of another member. Make a guest payment Certain medical bills include the option to set up a 0% interest payment plan.
Does Kaiser Permanente offer a medical and pharmacy bill pay program?
Kaiser Permanente offers a variety of bill pay options and resources to help you manage your medical and pharmacy costs. The MFA program provides financial assistance to qualified patients who are having difficulty paying their medical and pharmacy bills. Eligibility and guidelines
What is Kaiser Permanente charitable health coverage (CHC)?
Kaiser Permanente’s Charitable Health Coverage program provides coverage and subsidies to qualified applicants that help pay for monthly premiums and most out-of-pocket medical costs at Kaiser Permanente facilities. Learn about the CHC program
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