Help Desk Analyst
R+L Carriers Wilmington, OH
Security verification
R+L Carriers Wilmington, OH
18 hours ago
See who R+L Carriers has hired for this role
R+L Carriers Wilmington, OH
18 hours ago
See who R+L Carriers has hired for this role
Security verification
Save job
Welcome back
Sign in to save Help Desk Analyst at R+L Carriers.
- Report this job
Job DescriptionHelp Desk Analyst, $16.00 - $20.00 hrFull-Time, Tuesday - Saturday, 3:00pm – 11:30pmEarn 1 week of vacation after 90 days of employmentCome and experience the difference with R+L CarriersR+L Carriers is expanding its Information Technology Department, and has an immediate opening for a Second Shift Help Desk Analyst at our Wilmington, OH Service Center. The selected candidates will provide end-user first level phone support of hardware and software; Windows applications - Word, Excel, Outlook and various 3rd party and/or custom developed applications. Candidates must have 3+ years’ experience as a support analyst working in a help desk environment supporting internal end-users, and proven experience on learning and supporting new applications and systems. Candidates must have strong customer service skills and a demonstrated ability to follow through on problems until resolved. Must be people oriented, patient and possess excellent analytical and troubleshooting skills. Will troubleshoot issues and escalate as appropriate and will maintain trouble tickets in a tracking system and perform other duties.
Qualifications
- Excellent Customer Service skills, including a positive attitude and ability to instill confidence in your customers. Proactive follow-up, effective problem resolution, and end-to-end ownership of the problems is required. Also requires proven ability to learn new systems as required to effectively support customer needs.
- Must be team-oriented and able to work in a fast-paced environment. Must work together with team to build and maintain effective single point of contact.
- Must be customer centric and aggressive in promoting your customers’ needs and getting them met.
- Exhibit quick-response customer support and work with clients over the phone to troubleshoot, analyze, diagnose and engage appropriate technical resources to resolve client issues.
- Excellent communication skills are required.
- Experience with technical solutions such as Microsoft Office, TCP/IP, VPN, Goldmine, Risk Master, UNIX systems, Telxon Scanners, Printers, Avaya Phones, Outlook/Exchange, etc is necessary.
- 3+ Years IT support experience
- Ability to develop good rapport with technology staff to foster positive team development to ensure accurate and timely updates and resolution to customer issues.
- Associate’s degree in Computer Science/Information Technology
- Experience in the Transportation Industry preferred
- Familiar with Service Management concepts and best practices.
Click here https://youtu.be/5zQ0hhAbWVo
Click here https://www.youtube.com/watch?v=ra1L0OVO1og
About UsR+L Carriers is a family owned, privately held transportation company founded in 1965. Our business caters to the transportation and distribution industry and is designed to provide customers with superior service through efficient administration and innovative thinking. The Company prides itself in treating our employees and customers with respect and honesty. We believe each employee contributes directly to the Company’s growth and success. There are many other transportation companies capable of picking up and delivering freight. However, we believed our customers select us because of the efforts of our employees.
R+L Carriers offers an excellent compensation and comprehensive benefits package that includes Medical/Dental/Vision Insurance, 401(k) Retirement Plan with company matching contributions, Paid Vacation & Holidays, and vacation lodging at our exclusive employee resorts in Daytona Beach, FL, Big Bear Lake, CA, Pigeon Forge, TN, and Ocean Isle Beach, NC.
R+L Carriers Shared Services, LLC (“R+L Carriers”) and its subsidiary companies will provide equal employment opportunities to all applicants without regard to an applicant’s race, color, religion, sex, sexual orientation, gender, gender identity or expression, genetic information, national origin, age, veteran status, disability, or any other status protected by federal or state law. R+L Carriers will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal or state law. This application is considered current for ninety (90) days only. At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application.
-
Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Information Technology -
Industries
Truck Transportation
Referrals increase your chances of interviewing at R+L Carriers by 2x
See who you know
Get notified about new Help Desk Analyst jobs in Wilmington, OH.
Sign in to create job alert
Similar jobs
-
Technical Support Specialist
Technical Support Specialist
Botrista, Inc.
-
Tier 2 Desktop Support Analyst
Tier 2 Desktop Support Analyst
IT Concepts, Inc
Washington, DC
-
Technical Support Specialist (Contract)
Technical Support Specialist (Contract)
WHOOP
Boston, MA
-
Support Analyst
Support Analyst
Onit
Houston, TX
-
Technical Support Specialist
Technical Support Specialist
Doctible
United States
-
Technical Support Engineer
Technical Support Engineer
Atlas Search
New York City Metropolitan Area
-
Technical Support Specialist
Technical Support Specialist
Marigold
United States
-
IT Support Analyst
IT Support Analyst
IntegriChain
Greater Philadelphia
-
IT Support Analyst
IT Support Analyst
NMQ Digital
United States
-
Technical Support Engineer
Technical Support Engineer
Thrive
Miami, FL
-
Technical Support Specialist II
Technical Support Specialist II
WHOOP
Boston, MA
-
Technical Support Analyst
Technical Support Analyst
Bullhorn
United States
-
Service Desk Analyst
Service Desk Analyst
Spruce Technology, Inc.
New York, NY
-
IT Support Analyst
-
Desktop Support Analyst
Desktop Support Analyst
Syntricate Technologies
United States
-
Tech Support Analyst - VIP Support
Tech Support Analyst - VIP Support
McDonald's
Chicago, IL
-
Information Technology Support Analyst
Information Technology Support Analyst
TALENT Software Services
Cincinnati, OH
-
Remote Tier 1 Technical Support
Remote Tier 1 Technical Support
Kforce Inc
San Francisco, CA
-
Senior Help Desk Support Analyst
Senior Help Desk Support Analyst
IntePros
New York, NY
-
Technical Support Specialist
Technical Support Specialist
Take2 Consulting, LLC
Syracuse, NY
-
Office Technology Support Analyst
Office Technology Support Analyst
New York City Metropolitan Area
-
Support Analyst, IT
Support Analyst, IT
Canvas Worldwide
Los Angeles, CA
-
Technical Support Specialist
Technical Support Specialist
Freedom Scientific
United States
-
Desktop Support Technician
Desktop Support Technician
CRG
Charlotte Metro
-
Technical Support Specialist
Technical Support Specialist
The Next Practice
New York, NY
-
Technical Support Engineer
Technical Support Engineer
SUNMI
Atlanta Metropolitan Area
-
Technical Support Engineer (L5)
Technical Support Engineer (L5)
Netflix
United States
People also viewed
-
Service Desk Analyst
Service Desk Analyst
LTIMindtree
Dallas, TX
-
Desktop Support Analyst
Desktop Support Analyst
eNGINE
Pittsburgh, PA
-
Service Desk Support Analyst
Service Desk Support Analyst
Solomon Page
New York, NY
-
Desktop Support Analyst
Desktop Support Analyst
Beacon Hill
Indianapolis, IN
-
Technical Support Specialist
Technical Support Specialist
Compunnel Inc.
Reading, PA
-
IT Customer Experience Support Analyst
IT Customer Experience Support Analyst
Anaplan
New York, NY
-
Technical Support Engineer (Dallas, TX)
Technical Support Engineer (Dallas, TX)
Berkadia
Dallas, TX
-
Desktop Support Analyst
Desktop Support Analyst
Gotham Technology Group
Greenwich, CT
-
Tier 1 Service Desk Analyst
Tier 1 Service Desk Analyst
Beacon Hill
Lawrence County, IN
-
Technical Support Specialist
Technical Support Specialist
Addison Group
Springbrook, WI
Looking for a job?
Visit the Career Advice Hub to see tips on interviewing and resume writing.
View Career Advice Hub