Some problems detected
Users are reporting problems related to: internet, tv and wi-fi.
The latest reports from users having issues in Sterling come from postal codes 20164.
Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
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What isn't working?
Please let us know what issue you are experiencing with Comcast Xfinity:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Comcast Xfinity?
2.20 out of 5 124,952 ratings
Thank you!
Problems in the last 24 hours in Sterling, Virginia
The chart below shows the number of Comcast Xfinity reports we have received in the last 24 hours from users in Sterling and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 25: Problems at Comcast Xfinity
Comcast Xfinity is having issues since 04:00 PM EST. Are you also affected? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Comcast Xfinity users through our website.
Internet (59%)
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TV (13%)
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Wi-fi (12%)
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Total Blackout (7%)
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E-mail (7%)
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Phone (3%)
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Live Outage Map Near Sterling, Loudoun County, Virginia
The most recent Comcast Xfinity outage reports came from the following cities:Reston, Centreville, Fairfax, Ashburn, Aldie, Potomac, Gaithersburg, Herndon, Sterling, Chantilly, Germantown and Vienna.
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| City | Problem Type | Report Time |
|---|---|---|
 Reston | ||
| Centreville | Internet | |
| Fairfax | Wi-fi | |
| Ashburn | Internet | |
| Reston | TV | |
| Aldie | Phone |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports Near Sterling, Virginia
Latest outage, problems and issue reports in Sterling and nearby locations:
- Sheer **cking Travis (@travisjohnson) reported fromReston, Virginia
@SadAndYellow If you have Comcast, it's on their Peaco*ck streaming service for free.
- Matt Nekrich (@Nekrichitron) reported fromGaithersburg, Maryland
******* hell..... The TV feed at work is SO bad...... Someone come fix it, I'm begging you. Pixilated as ****, cuts out.... Damn it, Comcast.....
- Douglas Bell (@dbelldc) reported fromGermantown View, Maryland
Fourth @Xfinity outage in the last 24 hours. This is getting ridiculous. Would be nice to have my cable/internet service last longer than 2 hours before failing again and again.
- Jim Dunn (@jimdunn) reported fromPotomac, Maryland
Why is @comcast and @Xfinity online sales and support such torture. We’ve been good customers and you just seem to be jerking us around.
- Ben Wagner (@bwags_25) reported fromOakton, Virginia
Took 5 days and over 3 hours on the phone to set up an internet plan @Xfinity WORST customer service I have ever seen
- D’Challa (@DeAllas9) reported fromReston, Virginia
Your service sucks so ******* bad @Xfinity I’d rather watch paint dry
- J.E. RockBill Maryland (@JustinSaysThis) reported fromMerrifield, Virginia
It's crazy I have to call in and do a. Automated modem reset for the fourth time before I can even talk to anyone when that's clearly not the problem. 40 minutes of wasted time over the past two days. @comcastcares
- Nicole Siegel (@lalalacoley) reported fromGaithersburg, Maryland
@Xfinity I keep trying to get a hold of someone but the robot does not allow me to speak to a live person. Please help me talk to a live person regarding my bill.
- Dionna Dorsey Calloway (@dionnadorsey) reported fromTravilah, Maryland
The stress from dealing with @comcast and their inability to actually resolve my issue is going to drive me insane
- Bill ****** (@BHBuying) reported fromLansdowne Town Center, Virginia
@VSiNLive Bill, My TV service is Xfinity.I watched FTM and part of A Numbers game this morningNo problems. Went out, came home and watched My Guys and Rush Hour. No problems. Now I'm seeing a replay of A Numbers Game on TV and have Prime Time Action live on Alexa. WTF Any ideas?
- Bruce Allentuck (@BTheIron) reported fromNorth Potomac, Maryland
I was just on customer support with Comcast and my wife let out a hugely loud belch. Very long a awkward pause on the other end of the phone. Is there any doubt about why I love my wife? @d_allentuck @AllentuckH
- Alan Freeman (@freedaddy) reported fromPotomac, Maryland
@verizonfios support is making a persuasive argument to switch to Xfinity. Or such has been my experience the past 72 hours (and counting).
- BoyMom (@CEOmama) reported fromGaithersburg, Maryland
@FredrikEklundNY I’d love to, but @Xfinity can’t fix their god damn app so I can watch it via On Demand on my iPhone. Lol. Maybe your sm power can get them to fix it.
- Jay! (@JayRockerz) reported fromGermantown View, Maryland
@DIRECTVService Channel 642-1 is not working in the DC area right now, it’s a sports secondary channel. Channel is working on local Xfinity and streaming. #Fixit
- Russell Kohr (@KohrRoadTrip) reported fromAshburn Village, Virginia
@verizonfios The new menu sucks. Why give me reason to open xfinity mailers? For years I’ve thrown them away without consideration. But now...
- J.E. RockBill Maryland (@JustinSaysThis) reported fromMerrifield, Virginia
@comcastcares what is the same technician who left without fixing the issue going to do different tomorrow?
- MaryAnn Ottenberg (she/her) (@MareOttenberg) reported fromSugarland Run, Virginia
@comcast my father died and your arguing with us about the bill? You cheated an old man, we are simply trying to pay his bill. Horrible #CustomerService #OCMD
- Bruce Allentuck (@BTheIron) reported fromNorth Potomac, Maryland
I was just on customer support with Comcast and my wife let out a hugely loud belch. Is there any doubt about why I love her?
- Rebecca Felber (@RebeccaFelber) reported fromOakton, Virginia
@comcast so unbelievably frustrated with you. 4 times I have contacted CS to stop a router delivery, twice we were told it was taken care of and yet the router was just delivered to a house we don’t live at!!!! Someone needs to fix this immediately.
- J.E. RockBill Maryland (@JustinSaysThis) reported fromMerrifield, Virginia
@comcastcares hi! I have had wildy unstable internet for the past few days. We just had a technician out who said they fixed it but then the internet dropped again a few minutes later. Please advise.
Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
- Luis G. Gonzalez Moret 🇵🇷 (@MesousaGaby) reported
@jonesbrent570 @KevDGrussing And what's funny is that this is only an issue with the Xfinity and Truck series. If this happened on the main Cup series, it'd be a bigger sh*tshow.
- Mark ◣ ◢ (@photoheathen) reported
@comcastcares please confirm to me that you have crews working to restore service in Lakewood, CO 80232.
- 🐺M A N I A C🦇 (@MarktheBat) reported
No I’m serious, @Xfinity get your **** together and get my internet back online.
- Myran (@MyranSSB) reported
Comcast maintenance sent out the big truck to fix our stuff outside so no I should have 0 issues. Here's hoping.
- Puppetimageltd (@Puppetimagelim1) reported
@TrappedBad @comcast They only support superficial things. Not actual things.
- E (@runnman33) reported
@Xfinity has no direct messaging, not shocked. The worst customer service company that's ever existed. I was promised a price reduction and a week later it was reverted back. Tried to cancel my service via chat (a phone call is impossible!) 1st attempt supervisor left the chat.
- Jennifer McAllister (@JenSings247) reported fromWilderness, Virginia
@ToniC8 @richardgeunesg1 Which service is your internet provider? Xfinity (Comcast cable) is mine. I'd like to cut them off too and save money.
- Ninja (@DwightBloody) reported
@MyranSSB HA! You really think Comcast will ACTUALLY fix it?!?! I never took you for a jokester, Myran!
- Dan Petschauer (@DanPetschauer) reported
@LunchMattersNow @Xfinity Their automated system is garbage. I’ve been hung up on so many times. I have to restart my modem at least twice a week because everything loses the internet connection. I’m thinking about looking into StarLink.
- Mark ◣ ◢ (@photoheathen) reported
@comcastcares your tools are useless. I asked you a simple question and would like an answer to that simple question.Do you currently have crews actively working to restore service in Lakewood, CO 80232?
